Product Care + Warranty
Product Care
To keep your limestone artwork looking its best, we recommend gently dusting with a soft, dry cloth. Avoid using any harsh chemicals or abrasive cleaners. If displayed outdoors, the piece may weather naturally over time, which can enhance its character. For optimal longevity, consider placing it in a sheltered outdoor area to minimize direct exposure to harsh elements.
Product Character
Each piece is crafted from hand-selected stone, making every piece one-of-a-kind. Natural variations in texture, fossilisation, and coloration give each artwork its unique character. These features are part of the stone’s natural beauty and history, adding authenticity and depth to every creation.
Shipping + Packing
Packaging
Each piece is carefully packaged to protect it during transit. We use eco-friendly, biodegradable materials to wrap and secure your artwork, ensuring it arrives safely and sustainably. The packaging reflects our commitment to both quality and environmental responsibility.
Shipping Times
Please allow up to 3 weeks for your order to be crafted, packed, and shipped. Delivery times vary based on location: Australian orders generally arrive within 5-7 business days after dispatch, while international orders may take longer, depending on the destination and customs processes. You’ll receive tracking information once your order is on its way.
Exchanges + Returns
Damages & Defects
We take great care in packaging, but if your artwork arrives damaged or has a defect, please contact us within 7 days of delivery. Send us photos of the issue, and we’ll arrange a replacement or refund. We’re committed to ensuring you receive your artwork in perfect condition.
Character & Detail
Each piece is crafted from natural limestone, making every artwork unique. Variations in color, texture, and fossilization are part of the stone’s character and add to its authenticity. These natural details aren’t defects but unique features that make your piece one-of-a-kind.